working for a local council I find that there is a great preoccupation with customer surveys and feedback but by the time it's all processed and made PC it is so dry and boring.
Yesterday was a quiet day but at one stop a young customer came to browse (and to stop me getting bored, she said). She wanted books on ferrets which I couldn't provide off the shelf so as she was leaving I apologised for being useless. Her response? Yeah but you're funny, friendly and great at giving away books.
Now that's the kind of feedback I like to hear
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